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Order Status

 

Your order information, history and delivery status will be accessible upon signing into your account. 

Upon checking out, you will receive an order confirmation via email and a second email once your order has shipped. To track your package please click on the link in the second email.

Shipping: all orders received before 4 pm will be shipped that business day, orders received after 4 pm will be shipped the following business day. For international orders, please allow 2 business days for Fedex and 5-7 business days for USPS. We do not ship on Saturdays, Sundays, or National Bank Holidays.

Embroidery: If you placed an order with Custom Embroidery, please allow 2-3 business days extra handling time for embroidery application.

Returns and Exchanges: Morgan Lane will accept items for return and refund or exchange within 14 days upon meeting policy requirements. These requirements are to avoid personally damaged or used products.

 

Online Return Policy

 

The item(s) must be returned in its original condition and packaging. Please keep in mind when opening your purchase. If gift packaging is damaged, additional fees may apply. 

  • Lingerie bottoms including panties, thongs, and bodysuits MUST be tried on with disposable panties provided. Failure to do so will result in final sale. 
  • Wash products are accepted for return if there is a problem with or damage on the bottle. Used or opened products are not accepted.
  • Cosmetics will not be accepted for return or exchange. 
  • Sale Lingerie items will not be accepted for return or exchange. 
  • Sale Sleepwear items will only be accept for return or exchange up to 50% mark down, once marked down more than 50% off the item is final sale. 
  • Customized items will not be accepted for return or exchange without appearance of a clear internal defect.

 

Return Instructions

  • Fill out the return form and include in your shipment
  • Affix provided shipping label to the outside of the box
  • Drop off at any fedex location or to schedule a pick up visit FedEx.com
  • If you do not meet the requirements for returnable items then you will not receive a return label
  • If label is lost, please email info@morgan-lane.com and ship your return to:

 

Morgan Lane Returns

550 7th Avenue, 24th Floor

New York, NY 10018

Once return is received, the shipping cost will be deducted from your credit refund or exchange 

Allow 7-10 business days for return to appear on your credit card statement.

 

Gift Returns

If you have received a gift and would like to return it, please email info@morgan-lane.com for return authorization