Terms & Conditions
Your order information, history and delivery status will be accessible upon signing into your account.
Upon checking out, you will receive an order confirmation via email and a second email once your order has shipped. To track your package please click on the link in the second email.
Shipping: all orders received before 4 pm will be shipped that business day, orders received after 4 pm will be shipped the following business day. For international orders, please allow 2 business days for Fedex and 5-7 business days for USPS. We do not ship on Saturdays, Sundays, or National Bank Holidays.
Embroidery: If you placed an order with Custom Embroidery, please allow 2-3 business days extra handling time for embroidery application.
Returns and Exchanges: Morgan Lane will accept items for return and refund or exchange within 14 days upon meeting policy requirements. These requirements are to avoid personally damaged or used products.
Online Return Policy
The item(s) must be returned in its original condition and packaging. Please keep in mind when opening your purchase. If gift packaging is damaged, additional fees may apply.
- Lingerie bottoms including panties, thongs, and bodysuits MUST be tried on with disposable panties provided. Failure to do so will result in final sale.
- Wash products are accepted for return if there is a problem with or damage on the bottle. Used or opened products are not accepted.
- Cosmetics will not be accepted for return or exchange.
- Sale Lingerie items will not be accepted for return or exchange.
- Sale Sleepwear items will only be accept for return or exchange up to 50% mark down, once marked down more than 50% off the item is final sale.
- Customized items will not be accepted for return or exchange without appearance of a clear internal defect.
- Fill out the return form and include in your shipment
- Affix provided shipping label to the outside of the box
- Drop off at any fedex location or to schedule a pick up visit FedEx.com
- If you do not meet the requirements for returnable items then you will not receive a return label
- If label is lost, please email firstname.lastname@example.org and ship your return to:
Morgan Lane Returns
550 7th Avenue, 24th Floor
New York, NY 10018
Once return is received, the shipping cost will be deducted from your credit refund or exchange
Allow 7-10 business days for return to appear on your credit card statement.
If you have received a gift and would like to return it, please email email@example.com for return authorization
Terms & Conditions
INTELLECTUAL PROPERTY AND RIGHT TO USE
Users acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in ML. Users are permitted to use this material only as expressly authorized by ML.
Users acknowledge and agree that the material and contact contained within the website is under ML trademark and made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. Users agree not to copy, reproduce, transmit, publish, display, distribute, commericially exploit or create derivative works of such material and content.
Personal identification information
Please note that we will only collect personal identification information from Users if they voluntarily submit such information to us.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer used and technical information about the Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Cookies and Other Automated Means of Collecting Information
How we use collected information
Morgan Lane collects and uses Users’ personal information for the following purposes:
- To improve customer service
- To personalize user experience
- To improve our Site
- To process transactions
We may use the personal information Users provide when placing an order only to process that order. We do not share this information with outside parties except to the extent necessary to fulfill the order.
- To administer a content, promotion, survey or other Site feature
- To send periodic emails
The email address Users provide for order processing will only be used to send information and updates pertaining to that order, including responding to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. To unsubscribe from our mailing list at any time, a User must either follow the unsubscribe instructions included at the bottom of each email or contact us via our Site.
How we protect your information
ML restricts access to personal information collected through the Site to our employees, our affiliates’ employees, and any other party necessary to provide services to you or to administer and conduct our business. ML maintains appropriate physical, electronic, and procedural policies and safeguards to protect this information.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others unless (1) the User expressly authorize us to do so; (2) it is necessary to enable ML or third-party providers to respond to, process and fulfill your requests related to products and services available on this website; (3) it is necessary to allow our trusted service providers or agents to provide services for us; (4) it is in connection with a sale of all or substantially all of the assets of ML; or (5) we are otherwise required or permitted by law. We may, however, share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers.
The Site is not meant for, nor directed at children under the age of thirteen. Should we become aware of any personal information belonging to anyone under the age of thirteen, we will cause such information to be removed from our files. Please also note that any contests, sweepstakes, or giveaways are restricted to those individuals who are at least 18 years old.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and the terms of service. If you do not agree to this policy, please do not use our Site.