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Terms & Conditions

Order Status

 

Your order information, history and delivery status will be accessible upon signing into your account. 

Upon checking out, you will receive an order confirmation via email and a second email once your order has shipped. To track your package please click on the link in the second email.

Shipping: all orders received before 4 pm will be shipped that business day, orders received after 4 pm will be shipped the following business day. For international orders, please allow 2 business days for Fedex and 5-7 business days for USPS. We do not ship on Saturdays, Sundays, or National Bank Holidays.

Embroidery: If you placed an order with Custom Embroidery, please allow 2-3 business days extra handling time for embroidery application.

Returns and Exchanges: Morgan Lane will accept items for return and refund or exchange within 14 days upon meeting policy requirements. These requirements are to avoid personally damaged or used products.

 

Online Return Policy

 

The item(s) must be returned in its original condition and packaging. Please keep in mind when opening your purchase. If gift packaging is damaged, additional fees may apply. 

 

Return Instructions

 

Morgan Lane Returns

550 7th Avenue, 24th Floor

New York, NY 10018

Once return is received, the shipping cost will be deducted from your credit refund or exchange 

Allow 7-10 business days for return to appear on your credit card statement.

 

Gift Returns

If you have received a gift and would like to return it, please email info@morgan-lane.com for return authorization

 

 

Terms & Conditions 

 

PRIVACY POLICY 

This site is owned and operated by Morgan Lane LLC (“ML”). This “Privacy Policy” governs the manner in which ML collects, uses, maintains and discloses personal information collected from users (each, a "User") of the http://www.morgan-lane.com website ("Site"). This privacy policy applies to the Site and all products and services offered by ML.  It does not apply to information from or about Users obtained in other ways, such as, but not limited to, through emails received from Users. The Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party. 

INTELLECTUAL PROPERTY AND RIGHT TO USE

Users acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in ML. Users are permitted to use this material only as expressly authorized by ML. 

Users acknowledge and agree that the material and contact contained within the website is under ML trademark and made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. Users agree not to copy, reproduce, transmit, publish, display, distribute, commericially exploit or create derivative works of such material and content.

Personal identification information

Generally, the information ML gathers about Users allows ML to: provide Users with, among other things,  access to certain features and/or services, verify a User’s identity, enhance a User’s customer service experience, administer and conduct our business, and may be used as otherwise described in this Privacy Policy and on our website. We may collect personal identification information from Users in numerous ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out forms, respond to a survey, subscribe to our newsletters and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for personal information, such as name, age/birthdate, email address, mailing address, phone number, or credit card information.

Please note that we will only collect personal identification information from Users if they voluntarily submit such information to us.  

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer used and technical information about the Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Cookies and Other Automated Means of Collecting Information

Our Site, like many others, may automatically gather anonymous technical data about your interactions with the Site, which may include IP addresses, information about your browser, internet service provider, device used, operating system, and page view history among other data.   Such information may be stored in the Site log files or otherwise.  This Site may also use "cookies" to enhance User experience.  A cookie is a short text file placed on a User’s device by the User’s web browser and is used for traffic analysis.  The cookie does not contain any personal information about a User.   Users may set their web browsers to either refuse cookies or alert the User when cookies are being sent.  Please note that by restricting cookies, some parts of the Site may not function properly.

How we use collected information

Morgan Lane collects and uses Users’ personal information for the following purposes:

We may use the personal information Users provide when placing an order only to process that order. We do not share this information with outside parties except to the extent necessary to fulfill the order.

The email address Users provide for order processing will only be used to send information and updates pertaining to that order, including responding to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. To unsubscribe from our mailing list at any time, a User must either follow the unsubscribe instructions included at the bottom of each email or contact us via our Site.

How we protect your information

ML restricts access to personal information collected through the Site to our employees, our affiliates’ employees, and any other party necessary to provide services to you or to administer and conduct our business. ML maintains appropriate physical, electronic, and procedural policies and safeguards to protect this information. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others unless (1) the User expressly authorize us to do so; (2) it is necessary to enable ML or third-party providers to respond to, process and fulfill your requests related to products and services available on this website; (3) it is necessary to allow our trusted service providers or agents to provide services for us; (4) it is in connection with a sale of all or substantially all of the assets of ML; or (5) we are otherwise required or permitted by law. We may, however, share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers. 

Children’s Privacy 

The Site is not meant for, nor directed at children under the age of thirteen.  Should we become aware of any personal information belonging to anyone under the age of thirteen, we will cause such information to be removed from our files.  Please also note that any contests, sweepstakes, or giveaways are restricted to those individuals who are at least 18 years old.  

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and the terms of service. If you do not agree to this policy, please do not use our Site. 

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact info@morgan-lane.com